At www.pinopen.com (owned and operated by POP Online Services Private Limited, referred to as “we”, “us”, or “our”), we respect your privacy and are committed to protecting the personal and business data you share with us. This Privacy Policy outlines how we collect, use, disclose, and safeguard information when you use our website, mobile application or web application and associated services (collectively, the “Services”).
By accessing or using our Services, you agree to the collection and use of your information in accordance with this Privacy Policy.
1. Information We Collect
We may collect the following types of information:
A. Business Information
- Company name, contact person, job title
- Business address, email, phone number
- GSTIN, PAN, and other registration details
B. User Information
- Name, email address, mobile number
- Login credentials (hashed), user roles and permissions
- Communication preferences
C. Usage & Device Data
- IP address, browser/device type, OS
- App interaction logs, crash reports, performance data
- Date and time of usage
D. Location Data
- Approximate or precise location (if permission is granted)
E. Third-party Integrations
- Information from linked third-party services or accounts (e.g., payment gateways, logistics partners)
2. How We Use the Information
We use your information to:
- Provide and maintain the app and services
- Improve user experience and app performance
- Authenticate users and manage accounts
- Facilitate B2B transactions, logistics, and communications
- Detect and prevent fraud, security threats, and misuse
- Comply with legal obligations and enforce our policies
3. Information Sharing & Disclosure
We do not sell your personal information. However, we may share information with:
- Authorized service providers: Cloud hosting, analytics, payment processing, logistics, etc.
- Business partners: To enable B2B transactions and delivery of services
- Legal and regulatory authorities: If required under applicable laws or court orders
- Corporate transactions: In case of a merger, acquisition, or asset sale (with appropriate confidentiality agreements)
4. Data Retention
We retain information as long as necessary to fulfill the purposes outlined in this policy, unless a longer retention period is required or permitted by law. You may request deletion of your data subject to contractual or legal obligations.
5. Security
We implement appropriate technical and organizational measures to safeguard your data, including:
- Data encryption in transit and at rest
- Access controls and authentication
- Regular audits and security updates
However, no method of transmission over the internet or method of electronic storage is 100% secure.
6. Your Rights & Choices
Depending on your location and applicable laws, you may have the right to:
- Access, update, or delete your personal information
- Withdraw consent (where applicable)
- Object to or restrict processing
- File a complaint with a data protection authority
To exercise your rights, please contact us at: [email protected]
7. Children’s Privacy
Our services are not intended for use by individuals under the age of 18. We do not knowingly collect personal data from children.
8. Changes to this Privacy Policy
We may update this policy from time to time. We will notify you of significant changes by email or through the app. Continued use of the Services after updates constitutes your acceptance of the revised policy.
9. Contact Us
For any questions, concerns, or requests regarding this Privacy Policy, please contact:
POP Online Services Private Limited
Email: [email protected]
Phone: 079 2666 2666
Registered Address: Godown 4, Shree Shakti Esatet 2, Sarkhej Sanand Cross Road, behind Milan Complex, Sarkhej, Ahmedabad, Gujarat 382210
